Help & Support

Frequently Asked Questions

Find answers to the most frequently asked questions about our platform, ordering process, delivery and more.

32 questions answered
8 categories

About Prescriptsy

(4)

What is Prescriptsy?

Prescriptsy is an independent comparison platform that helps you find reliable online clinics and doctor services. We do not sell medication ourselves, but connect you with EU-certified partners where you can safely request an online consultation.

Does Prescriptsy sell medication?

Why should I use Prescriptsy?

Is Prescriptsy free to use?

The Ordering Process

(5)

How does the ordering process work?

Do I need a prescription?

How long until I receive a response?

Can my request be rejected?

Should I inform my GP?

Medications & Treatments

(4)

What medications are available?

Are the medications genuine?

What if a medication is not available?

Can I continue my current medication?

Delivery & Shipping

(4)

How quickly will my order be delivered?

Is the packaging discreet?

Can I track my order?

What if I am not home during delivery?

Payment & Prices

(3)

What payment methods are accepted?

What is included in the price?

Will I get a refund if my request is rejected?

Safety & Privacy

(5)

Is ordering medication online safe?

How do I know if an online clinic is reliable?

How is my privacy protected?

Who sees my medical data?

Is it legal to order medication online?

Problems & Complaints

(4)

What if my package does not arrive?

What if I experience side effects?

How do I file a complaint?

Can I cancel my order?

Account & Repeat Prescriptions

(3)

Do I need to create an account?

Can I get a repeat prescription?

How long is my prescription valid?

Can't find your question?

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